For the safety and well-being of our staff, we kindly request all customers to thoroughly clean their products before sending them to our service centre for assessment or repair. Handling products that have come into contact with hazardous materials poses significant occupational health and safety risks, and your cooperation in ensuring a clean and safe working environment is highly appreciated. Thank you for your understanding and support in maintaining a secure workplace for our team.
In the event that products sent to our service centre are found to contain hazardous materials or have not been adequately cleaned, we must prioritise the safety of our staff. In such cases, the products will be promptly returned to the customer to avoid any potential risks associated with handling hazardous materials. We encourage all customers to adhere to the safety guidelines and ensure their items are clean before sending them for assessment or repair. Thank you for your cooperation in maintaining a safe working environment for everyone involved.